Most economies are dominated by services. From traditional healthcare services to the latest pizza delivery services, our lives are dominated by the services we engage with.

Forward-leaning organizations are transforming their business by connecting their experience end-to-end, across digital and physical channels, to provide a true service experience. This requires going beyond the screens to create intentional, meaningful experiences and interactions across the whole customer journey.

The track continually adapts to the needs of the members, but includes e.g.:

  • How Service Design drives vision and strategy for teams and organizations.
  • What a Service Design process looks like and how to perfect it to create great service experiences.
  • How to succeed with Service Design in small start-ups, and large enterprises.
  • How to practice Service Design in an agile, SAFe, or lean organizations.
  • How do Service Designers work cross-functionally with e.g. product managers, developers, and researchers?
  • What are the most useful methods and approaches? How and when to employ them.
  • Where do Service Designers live in an organization?


Interested in other topics? Check out all of the Empower tracks here!

Chris Risdon is a co-author of the Service design book “Orchestrating Experiences: Collaborative Design for Complexity” (Rosenfeld Media). He’s currently a Service Design Architect for Data & AI at IBM. Chris’ priors include Head of Design for peer-to-peer carsharing service Getaround; Head of Design for the Labs division of one of the largest US banks, Capital One; and Design Director for Adaptive Path, the pioneering experience design consultancy. Chris has introduced and advanced new methods in design, teaching thousands of design professionals and students, and has led and grown design teams, including service design practices at both startups and large enterprises. Follow him on Twitter @chrisrisdon.


The price includes a 12-month membership with access to ALL the tracks, including all the online meetings, and all of the curated recommendations. Prices are exclusive of VAT. Full terms and conditions are available here.


Develop your skills together with 
all the Empower members.

€ 1199

per member & year


Grow together as a team 
and improve your way of working.

€ 999

per member & year


Unlock continuous development 
for the whole organization.

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