Most economies are dominated by services. From traditional healthcare services to the latest pizza delivery services, our lives are dominated by the services we engage with.

Forward-leaning organizations are transforming their business by connecting their experience end-to-end, across digital and physical channels, to provide a true service experience. This requires going beyond the screens to create intentional, meaningful experiences and interactions across the whole customer journey.

The track continually adapts to the needs of the members, but includes e.g.:

• How Service Design drives vision and strategy for teams and organizations.
• What a Service Design process looks like and how to perfect it to create great service experiences.
• How to succeed with Service Design in small start-ups, and large enterprises.
• How to practice Service Design in an agile, SAFe, or lean organizations.
• How do Service Designers work cross-functionally with e.g. product managers, developers, and researchers?
• What are the most useful methods and approaches? How and when to employ them.
• Where do Service Designers live in an organization?

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Interested in other topics? Check out all of the Empower tracks here!